Hampton Inn Case Study :: essays research papers

HAMPTON INN THE deoxycytidine monophosphate% SATISFACTION GUARANTEE1. The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees. I do think that this is a good way to correct service quality however, I am not sure that it is the best way. While it may seem to consumers that employees will try harder to satisfy them, if employees are authorize to refund a customers money, they do not have to answer to management, they can just do it.2. The implications of the 100% Guarantee for (a) guests, (b) managers, (c) owners of the hotel buildings and (d) Promus area)Guests that no matter what happens, even if the hotel really did nothing wrong, they can get their money back.b)Managers that they have very little to no control over their property or employees. It seems like many important decisions have been taken away from managers, and they can not react in the b est interest for the hotel chain because whats in the customers best interest is usually not the same as the companys best interest.c)Owners of the Hotel Buildings that they need to keep their facilities in extremity top condition or else customers will be dissatisfied with their experience and demand their money back.d)Promus that this is a program that can enhance the quality of their hotel system.3. I think that since certain events are uncontrollable it would be more realistic to exclude them from the guarantee, but it seems like people really respond to the candor of the Hampton hostel employees and respect the fact that they are being honest with them about the conditions of the hotel. This is great for customer service and public relations for the hotel, and very rare in the tune world, and I think consumers really appreciate that.4.

Barbie - A Complex American Icon Essay examples -- American Culture E

As a young girl, I was not very interested in work outing with do by dolls. I preferred playing with my many stuffed animals or the only doll I did likeBarbie. With my animals, usually I was rescuing them from some horrible disaster such(prenominal) as a flood or a forest fire. I was their heroic savior and benevolent protector. But with Barbie this was decidedly not the case. Sometimes my Barbie did everyday Barbie things, such as get dressed up for an exciting date with Ken or go shopping with her little sister, Skipper. More often, however, I subjected Barbie to strange, sadistic acts of my imagination. Frequently Barbie, in her pink dune buggy, would have tragic head-on collisions with my brothers dump truck, or the brakes would suddenly go expose on her pink Barbie scooter, sending her careening off a steep mountain cliff. Barbie also had the unfortunate tendency to be sucked from her Barbie plane by her lovely commodious blonde hair while flying at 30,000 feet. Since in ev ery other way I was a normal child, psychoanalysts might interpret my play patterns with Barbie as childlike manifestation of womens frustrations at the disparate images popular agriculture presents for women. Most women I know also experience this love/hate feeling towards Barbie and the mixed messages she represents, especially when their daughters start begging for Barbies of their own. While mothers do not want to encourage the unrealistic beauty expectations that Barbie represents, they also fondly recollect Barbie as their own favorite toy. These many women, and their daughters, have made Barbie the most successful toy for girls since 1959, despite Barbies many contradictions. Barbie embodies American popular cultures attempt to respond to womens changing roles in the era since... ... Barbie is a Million-Dollar Doll, The Saturday eventide Post, December 12, 1964, 72. 23 Douglas, 24. 24 Alls gallant at Mattel, Time, October 26, 1962, 90. 25 Its not the Doll its the Clothes , Business Week, December 16, 1961, 48. 26 Cleo Shupp, Little Girls are too Sexy too Soon, Saturday Evening Post, June 29, 1963, 12. 27 Zinsser, 73. 28 The Barbie-Doll Set, Nation, April 27, 1964, 407. 29 Donovan Bess, The Menace of the Barbie Dolls, Ramparts, January 25, 1969, 25. 30 quoted in Bess, 26. 31 Letty Pogrebin, Toys Bad News/Good News, Ms., December 1975, 60. 32 Douglas, 27. 33 Douglas, 25. 34 Zeitgeist Barbie, harpers Magazine, August 1990, 20. 35 Helen Cordes, What a Doll, Utne Reader, March/April 1992, 46. 36 taken from December 2004 Toys R Us, Wal Mart, Target, and K-Mart advertisements.