E-business management Essay Example | Topics and Well Written Essays - 5000 words

E-business management - Essay Example It is a process of obtaining as well as assessing evidence of economic activities and actions to determine the variations in the results which are later communicated to the concerned parties (Raffa 2003, P. 2). A company audits may include financial, use of information and communication technology, compliance and operational audits (Raffa 2003, P. 2). The auditors use the available data and records, collect data prom the concerned parties and analysis it into a report that is disseminated to the internal and external customers. This paper will evaluate Marchi indo-pak cuisine and propose to conduct an audit of their operations in relation to e-business management. Introduction Mirchi indo-pak cuisine This is a family business located in Cardiff and provides traditional south Asian cuisine using locally available food products as well as conventional Indian methods to prepare delicious traditional foods (Mirchi 2008). They provide different menus which are custom made to suit individu al customer preferences, family parties and outside catering services. Their vision is to provide simple, traditional and high quality foods as well as homely services to their customers (Mirchi 2008) E-business management E-business is a business practice that allows use of internet and other modern communication equipments as the major platform of business communication and conducting business. Due to expansion in globalization, access and use of internet across the globe, most companies are shifting from the traditional mode of doing business into internet based business models. Mirchi indo-pak Cuisine is a Company that have established its presence online and conducting business online. The company aims at targeting customers who spend most of their time online and understand the convenience of dong business online. However there is need to evaluate the e-business processes to determine their effectiveness and recommend changes in order to efficiently tap this market segment. E- business operational audit is the proposed service to Mirchi indo-pak cuisine to evaluate and validate the organizational online process and the effectives of the process n relation to the information and communication structures (Brewster n.d., P 30). This process will assist in ensuring effective systems are in use, assist the company to understand consumers and potential customers needs and expectations, acts as an channel of communication with the customers, suppliers, employees and shareholders, the process will also help to boost customer trust in regard to products offered as well help to increase the shareholders trust on the company management and employees (Brewster n.d., P 19). The process will involve evaluating the current processes used in their e-business through a telephone interview with the IT manager by asking him or her interview questions that relate to the company. The research findings will be interpreted by relating the answers given and the tone in the manag er’s voice (Onwuegbuzie Leech and Collins 2010, P 699). Telephone interview and analysis of the data will be used to evaluate their current status in order to give recommendations for changes that will help boost their effectiveness. Part 1B – The Audit report For a company’s management to understand if their company is operating as expected and to improve their operational practices an organization can opt to edit their processes for the whole